Shipping Policy
Shipping Policy
Delivery Areas
Cities within Victoria
Interstate delivery may be arranged on request (subject to availability and additional fees)
Contact us before ordering if you're unsure whether we deliver to your area.
Delivery Fees
Shipping costs depend on location, size and weight of items, and delivery conditions (e.g., stairs, elevators).
A quote will be provided before confirming your order.
Delivery fees are non-refundable once scheduled.
Delivery Timeframes
Standard delivery timeframe is 3–10 business days depending on your location.
We will contact you to arrange delivery date and time.
Delays may occur during peak periods or due to unforeseen circumstances.
Delivery Requirements
Ensure someone is present to accept and sign for the delivery.
Ensure safe, unobstructed access to the delivery location.
If delivery fails due to inaccessibility or no one being present, a re-delivery fee may apply.
Click & Collect / In-Store Pickup
Customers can collect their items from our warehouse by appointment.
Pickup instructions will be provided upon order confirmation.
Assembly and Installation
Items are delivered unassembled unless otherwise agreed.
Assembly services may be available for an additional fee. Contact us for details.
Damaged Items in Transit
Notify us within 48 hours of delivery if your item arrives damaged.
Provide photos of the damage and packaging.
We will assess and offer a suitable solution (repair, replacement, or refund).
